At HALAVELIX, customer satisfaction is our priority. This Return Policy explains your rights and responsibilities regarding refunds and returns for purchases made through halavelix.pro.
Customers may request a refund within 14 days of the original purchase date. Requests submitted after this period may not be eligible unless required by applicable law.
Items must be unused, undamaged, and in their original packaging where applicable. Proof of purchase is required for all refund requests.
Refunds for digital services or downloadable content are available only if access has not been significantly used or where service delivery has not been completed.
Contact our support team with your order number, purchase date, and a detailed explanation of your request.
HALAVELIX will review your submission within 3–5 business days. Additional information may be requested to complete the evaluation.
Approved refunds will be processed to the original payment method within 5–10 business days, depending on your financial institution.
Personalized or custom-made items are non-refundable unless defective or damaged upon delivery.
Products purchased during clearance or special promotional events may not be eligible for refund unless otherwise stated.
Requests that do not meet the stated requirements, lack proof of purchase, or show signs of misuse may be denied at HALAVELIX’s discretion.
If you have any questions regarding this Return Policy, please contact HALAVELIX Customer Support:
Email: [email protected]
Website: https://halavelix.pro
Business Hours: Monday – Friday, 9:00 AM – 6:00 PM (UTC)
This policy may be updated periodically. Please review it regularly to stay informed of any changes.